I have now uploaded my dr license 4 times and it”s the end of the first week in may. So I resent then called repeated times alas still no tax return. I did some research and phone calls to find out that the Santa Barbara tax group decided I didn”t send it in… I did and have proof at least from my computer. The irs released my tax return on the 19th. So… fast forward three weeks later… no email saying that there was any issues, nothing. They asked me to upload my dl front and back. One week after the irs accepting my taxes, I got a email from the Santa Barbara tax group saying that there was suspicious activity on my account. I also knew at that time there would be a 39.00 processing fee. I opted for the more expensive route and paid for the 59.00 program. I first submitted my taxes to the irs through a second party on line tax program. The service is horrible and their online system is the same, you simply don’t know what is going on with your money. This is the first time that I filed my return online using this company and my last, nor would I recommend it to anyone. I called today but they have an automated answering system that keeps you on hold for a length of time then disconnects the call. I called and spoke to one of their reps and was told that it took a week to resolve this matter but I haven’t heard back. When I checked with them, they put a hold on my account stating that there is suspecious activity and requested I email them copy of my government I.D.
They intern were suppose to collect their processing fee and forward my refund to my bank account via direct deposit. The IRS send my return on February 20th to Green Dot which is an entity afiliated with Santa Barbara Tax Group, afiliated with Turbo Tax. which I did and thereafter my filing was accepted. After submitting my return electronically I was asked to provide my government I.D. I filed my tax return through this company mid February 2020. So im requesting that action be taking immediately and that everyone they used through this bank records be check beause this put a burden on the bank as well as tax payers. They have been doing this for years and getting away with it its really illegal for them to use poeple information, sale people kids to get a profit and they are doing through this bank. if this issue isnt resolved through this bank then i will take legal action through this bank as well as the tax company. Im asking that my check be sunt to me personally at my home address without fees being taken out because what they are doing is illegal and they are also re routing people state checks and part of people federal income tax checks through this bank. They are taking people money by doing this and they are electronically signing people paper and not putting their information in correctly. I got a tax loan for 400 dollars back in December of 2019, with my checkstubs and i didnt not authorize them to send my taxes without my W2, but they did anyway.
Hi my name is candace coachman, i am writing on behalf of Pro Tax in Dothan, Al. I did my g/f”s taxes using h&r block on monday, she received her funds today… STAY AWAY FROM TURBOTAX AND SANTA BARBARA TAX PRODUCTS GROUP! idiotic CSR”s and useless …
I”ve talked to probably every CSR there and multiple supervisors, many who didnt even seem like they wanted to get on the phone.
Now they are saying it should be there monday. It is now friday evening, and every day since tuesday they say it should be there tomorrow. I called be multiple times everyday… the same #… “its on the release list and it will take 1-2 business days. I called back tuesday and said my funds are now on the release list.
They required me to fax my driver license and my social security card… whatever… did that immediately on monday. I remember putting the correct information as far as routing and account number, but whatever. They received the funds on the 28th, and for some reason that monday which was 3 days later, said it was rejected. IRS accepted an and since I wanted them to take out fees from my refund, it had to go through santa barbara group. Filed my taxes with turbo tax on the 9th of january so that when they accept it on the 15th/16th it would be good to go.